Support Specialist T1
M
MotivIT
10 - 20K PHP
Full-time
Emerald Avenue, Pasig City, Manila, PH
Customer ServiceCommunication SkillsProblem SolvingConflict ResolutionEmpathyTime ManagementTechnical SupportKnowledge of Web3Active ListeningData Entry
Work Type: Full-Time
JTB Hub, Purok 1, Brgy. Baloc, Santo Domingo, Nueva Ecija
Salary Range: P20,000 - P35,000
PROCEED TO APPLICATION
Primary Job Responsibilities
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JTB Hub, Purok 1, Brgy. Baloc, Santo Domingo, Nueva Ecija
Salary Range: P20,000 - P35,000
PROCEED TO APPLICATION
Primary Job Responsibilities
- Handle 80% of all incoming incidents to Service Desk (tickets, emails, and calls).
- Provide first-level support and troubleshooting assistance (Ex. Password resets, printer configurations, break/fix instructions).
- Manage multiple clients & track issues in ticketing systems.
- Proper documentation of troubleshooting steps on tickets.
- Strictly adhere to defined processes and standard operating procedures.
- Create and maintain knowledge base (KB) documents.
- May require participation in on-call technical support rotation.
- Bachelor’s/College Degree in Information, or a related field (non-degree holders with significant experience will also be considered).
- Effective customer service skills, strong oral and written communication in English.
- Adept in the MS Windows platform and a fast learner.
- Able to work independently, under pressure to meet deadlines and challenges in a highly visible, fast-paced environment.
- Physically and mentally fit, able to work the night shift.
- Professionalism, sense of responsibility.
- Good management of priorities and stress.
Customer Service Representative
Philippines | Full-time
Customer Service Representatives (CSRs) ensure positive customer experiences...
QA Analyst
Philippines | Full-time
The quality analyst is responsible for developing and supporting the planning ...
Support Specialist T1
Philippines | Full-time
A Tier 1 Support Specialist provides essential technical assistance to customers or end...
Support Specialist T2
Philippines | Full-time
A Tier 1 Support Specialist provides essential technical assistance to customers or end...
Support Specialist T3
Philippines | Full-time
A Tier 3 Support Specialist, also known as a Senior Support Engineer, delivers...
Web Developer
Philippines | Full-time
A web developer designs, codes, and maintains websites and web apps,...
Join us in shaping the future of technology
Explore our current job openings and embark on a rewarding career path with MotivIT.
CONTACT US
Please refer to job description.